At GregoryArchery.com, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process.
Returns
• You may return most new, unused items within 30 days of delivery for a full refund or exchange.
• Items must be returned in their original packaging and in resalable condition.
• Used or damaged items cannot be returned unless they arrived defective or damaged in shipping.
• Certain items, such as custom-made arrows, strings, or personalized products, are non-returnable unless defective.
Refunds
• Once we receive and inspect your item, we will notify you of the status of your refund.
• Approved refunds will be processed within 5–7 business days and applied to your original payment method.
• Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was defective or sent in error.
Exchanges
• If you need a different size, draw weight, or product variation, we offer exchanges within the 30-day return window.
• Exchanges will be processed once we receive the original item back.
Damaged or Defective Items
• If your order arrives damaged or defective, please contact us within 7 days of delivery. We will provide a prepaid return label and send you a replacement or full refund.
• Please include photos of the damage when contacting us to expedite the process.
How to Start a Return
1. Email us at [email protected] with your order number and request.
2. We will provide return instructions and, if applicable, a return shipping label.
3. Ship your item back in secure packaging.
For further assistance, please contact us at:
Gregory Archery Support
Email: [email protected]
Phone: (321) 316-8452
Gregory Archery Support
Email: [email protected]
Phone: (321) 316-8452